Can I cancel my order?

If you want to cancel the order, please contact us through support@melocollection.com with an explicit subject on the email title so we can attend it to relative customer service specialist.

Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics. We are not responsible for the package which was refunsed by our customer.